1. Easy 30 day return policy
If you are dissatisfied with your purchase for any reason, you may return it to Aware within 30 days of the purchase date, subject to the conditions and exclusions below.
If your original item included free items, you must return all associated items for a full refund. the retail value of any free items you keep will be deducted from your reimbursement total.
Attn: Return Department
1 Moorhouse View, Stanley
Wakefield, GB, WF3 4BE
Return an Item in Person
Unfortunately, we are currently not accepting in person returns.
Please read conditions below. If all conditions are not met, Avrri Ltd. reserves the right to refuse the return. All returned items must be in new condition, in their original unaltered box (including an intact barcode) and must include all packing material and accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Avrri can only refund the original purchase price. Shipping and handling fees are refundable based on these terms.
- Opened mailer bag. Due to the fact we do not seal our products for environmental reasons, if the mailer bag is torn or open in any way, we can not accept the return. This includes if the product has not been opened or tampered with in any way.
- Any orders modified to customer specifications
- Select special-order merchandise, or any item indicated on the website as nonreturnable
Defective or Damaged Items
Defective items may be exchanged or refunded at our discretion for the same or a similar scent. Item's found damaged or defective within the first 30 days will have the returns label organised and paid for by Avrri Ltd.
Please allow 3-5 business days for mail-in exchanges to be processed.
Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In all cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.
2. Cancellation Policy
Order cancellations are accepted at Avrri, but only if the order has not been shipped. You can only cancel your order if you have NOT received a "Your item has been despatched" email. You must notify Avrri as soon as possible in regard to the cancellation. Should an item be shipped, Avrri will attempt to have the item returned by the courier, however this is not guaranteed. Shipping fees or charges incurred in the case of a cancelled order being requested too late will not be refunded.